Our Privacy Policy

Welcome to speed-e-loans.com. We take your security and the use of your personal information very seriously. Our Privacy Policy applies to all existing and previous customers and we reserve the right to update or modify this policy at any time. Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by email. Please read our loan terms and conditions, which provide more details of our processing and should be read in conjunction with this privacy policy.

How your information will be used

We will use your information to:

Process loan applications submitted by you;
Manage your account(s) with us and to send you statements;
Provide our services to you;
Contact you in relation to other products and services; and
Undertake research, assessment and analysis (including credit and/or behaviour scoring, market and product analysis) to enable us to develop and improve our services to you and other customers and to protect our interests.

We will store and process your information on our computers and in any other way we need to so that we can carry out the activities as above.

By 'your information' we mean personal and financial information about you that we:

Obtain from you or from third parties, such as credit reference agencies (who may search the Electoral Register), fraud prevention agencies or other organisations; or
Learn from the way you use and manage your account(s) with us (including from the transactions and payments made to your account with us).

Your consent

You accept this Privacy Policy when you submit your personal details and use our service. You also expressly consent and agree to the disclosure and use of your personal information as set out and in the manner prescribed below.

Telephone calls

We will monitor and/or record telephone calls from and to you in the interests of customer service and for training purposes. This may be done either by ourselves or reputable organisations carefully selected by us to ensure consistent servicing levels and account operations.

Your security

We take the need for the protection and management of your personal and financial information very seriously. Your information is protected using secure socket layer (SSL) encryption technology and we also restrict access to your information by our employees. We store data in encrypted form on computers and control access via secure web pages. We use firewalls and other security technologies to protect our servers. Our security systems meet or exceed industry standards and we regularly test our systems to ensure they are secure and up to date with the latest developments. We also strictly comply with data protection laws.

Data collection

We collect information directly from information submitted by you on your online application, from credit bureaus, and third party information providers. We may use data that identifies you for (but not restricted to) customer and loan performance analysis, to develop our products, to influence future lending policy, to update your records; to identify and prevent fraud or potential fraud or money laundering or any other criminal activities or suspected criminal activities of any nature whatsoever, to market our or our partners products to you, to carry out regulatory checks, or carry out market research.

Further data collection

In addition to the above, we collect information about your computer including your IP address, browser type and operating system, for administration and to report aggregate information to our partners and advertisers.

This statistical data about browsing actions and patterns does not identify you as an individual. We may also obtain information about your internet usage by utilising a cookie file which is stored on the hard drive of your computer. Cookies enable us to improve our service to you and help us to recognise you when you return to our website.

You can set your browser to refuse cookies.

Phone calls to speed-e-loans.com may be recorded and monitored for call quality and staff training, and to help us combat fraud.

Who will we give your information to?

We may give your information to: carefully selected third parties (such as other financial services companies) so that they can contact you about other products and services that may be of interest to you; credit reference and fraud prevention agencies; people who provide a service to us or act on our behalf, on the understanding that they will keep the information confidential. If they are located in another country (which may be outside the European Economic Area) we will make sure that they agree to apply the same levels of protection as we are required to apply to information held in the UK and to use your information only for the purpose of providing the service to us;

Any third party who introduced you to us so that they can contact you and for their own accounting and administration purposes; and
Anyone to whom we transfer or may transfer our rights and duties under this agreement.
We may also give out information about you if we have a duty to do so or if the law requires or allows us to do so.
We, and carefully selected third parties, will use your information to inform you by post or telephone, about other products and services (including those of third parties) which we believe may be of interest to you from time to time. If you do not wish to receive such information then please tick the box.
If you are not eligible for a loan at this time you agree that we may contact you by post to offer you alternative products (including those of third parties) and that we may pass your details to other financial services companies for them to send you details of their products by post. If you do not wish to receive such information please tick this box.

All providers are contracted to maintain the highest security of your personal information.

Selling your data

We may sell the data we collect on you (or pass it on in other ways) to our selected third parties who may use it to contact you by post, telephone, email, SMS or other ways in relation to goods or services they feel might be of interest to you, whether or not we lend to you. In addition, we may disclose your information to a third party:

In the event we sell or buy any business or other assets (we may disclose your personal information to the seller or buyer)
If our company or business disposes of all or part of its assets to a third party (personal data held may well be one or more of those assets)
If we are legally required to disclose your personal data or wish to enforce our terms and conditions.

Under the Data Protection Act 1998, you have the right to access certain personal records a credit reference agency and fraud prevention agency or that we hold if it relates to you. This is known as a 'subject access request'. In order to facilitate this, please apply in writing to customercare@speed-e-loans.com.

Credit reference and fraud prevention agencies

When you apply for a product from us you confirm that all the information you have given to us is true and complete.

When you apply for a product or service from us you authorise us to check the following records about you:

Our own; and
Those at credit reference agencies (CRAs). The CRAs that we check records with are listed below. When CRAs receive a search from us they will add details of our search and your application to your credit records that may be seen by other lenders. They supply to us public information (including the electoral register), shared credit information and fraud prevention information; and
Those at fraud prevention agencies (FPAs).

We will make checks with CRAs and FPAs such as assessing your application for credit and following approval of your application, we may also make periodic searches at CRAs and FPAs to enable us to manage your account with us.

Once you have an account with us, we will give details of your accounts and how you manage it/them to CRAs. If you borrow from us and do not repay in full and on time, we will register such information with CRAs who will record the outstanding debt. This information may be supplied to other organisations by CRAs and FPAs to perform similar checks and to trace your whereabouts and recover debts that you owe.

If false or inaccurate information is provided by you or fraud is identified, we will record this and pass the details to fraud prevention agencies. Law enforcement agencies may access and use this information. We and other organisations may also access and use this information to prevent fraud and money laundering, for example, when:

Checking details on applications for credit and credit related or other facilities;
Managing credit and credit related accounts or facilities;
Recovering debt;
Checking details on proposals and claims for all types of insurance; and
Checking details of job applicants and employees.

Third party links

If you follow a link to any third party websites, please note that these will have their own terms and conditions. We do not accept any responsibility or liability for them. Speed-e-loans.com may send you offers from third party companies, and while we try to ensure that our partners comply with our standards, we cannot and are not responsible for their services.

Age

You must be at least 18 years of age to register.

Your rights

You have the right to ask us not to process your personal data for marketing purposes. You can exercise your right to prevent such processing at any time by contacting our Customer Relations Department at the address below, by sending an email to customercare@speed-e-loans.com or by calling 0844 879 3199 (Calls to this number cost 10 pence per minute from a BT landline. Other networks and mobiles can be considerably higher.)

You also have the right to access information that we hold about you for a small fee. If you require details of the information that we hold about you, please write to our Customer Relations Department at CRD, Speed-e-loans.com Ltd, PO Box 728, Borehamwood WD6 9GU.

Our main business is consumer lending and we provide short term credit facilities. We are licensed by the Office of Fair Trading, 40 Uxbridge Road, Ealing, London, W5 2BS; and our consumer credit licence number is 630005. We are registered at Companies House under number 6781893. We are a member of the British Cheque & Credit Association

You will have a right to cancel this Agreement for 14 days. The 14 days will start the day this Agreement is signed by us. You may exercise this right by giving us notice in writing via:

A written letter sent to us at Speed-e-loans.com Ltd, PO Box 728, Borehamwood, WD6 9GU
A fax sent to us at 020 8905 2379 or
An email sent to us at support@speed-e-loans.com

If you do cancel this Agreement:

If you cancel the Agreement after we have paid the Amount of Credit to you, you will still be required to repay this, interest up to the date of repayment and any other charges which have become payable under the Agreement. We will debit the amount required using the credit or debit card details provided to us. If you do not cancel the Agreement within the 14 day period it will continue in force.
As soon as possible, and within 30 calendar days from the date you notified us of the cancellation, we will refund any sum paid by you.
You must refund any sum paid by us under this Agreement.
We will charge you for services actually provided by us.

If you have a complaint, then please write to us at speed-e-loans.com ltd, PO Box etc and we will investigate it. If you are not happy with our response you may contact the BCCA who run a conciliation scheme and will also have the right to have your complaint dealt with under the Financial Services Ombudsman Scheme, South Quay Plaza, 183 Marsh Wall, London E14 9SR or telephone 0845 080 1800 or 020 7964 0500.

If you live in Scotland the laws of Scotland is taken by us as a basis for the establishment of relations with you, otherwise the law of England and Wales will be the basis of our relations. We will communicate with you in English.

There may be other taxes or costs that are not paid or imposed by us.

How to find out more

If you would like more information write to our Customer Relations Department, Speed-e-loans.com Ltd, PO Box 728, Borehamwood, WD6 9GU

You can also contact the CRAs that we use. We have set out their contact details below. The information they hold may not be the same so you may wish to contact them all. They will charge you a small statutory fee:

CallCredit, Consumer Services, PO Box 491, Leeds, LS3 1WZ or call 0870 060 1414 or log on to www.callcredit.co.uk;
Equifax PLC, Credit File Advice Centre, PO Box 3001, Bradford, BD1 5US or call 0870 010 0583 or log on to www.myequifax.co.uk; and
Experian, Consumer Help Service, PO Box 8000, Nottingham NG80 7WF or call 0870 241 6212 or log on to www.experian.co.uk.